Southern Housing Group Limited (202346818)
The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Sovereign Network Homes (Former Network Homes) (202301357)
The complaint is about the landlord’s: Response to damp and mould. Response to repair issues including the condition of the property at the beginning of the tenancy. Response to the resident’s concerns about the landlord’s staff and its contractors including discrimination and contact restrictions. Complaint handling.
Walterton and Elgin Community Homes Limited (202220044)
The complaint is about the landlord’s response to the resident’s reports of damp and mould and request for windows to be replaced. This Service has also considered the landlord’s handling of the complaint.
Great Places Housing Association (202233150)
This complaint is about: The landlord’s handling of external repairs. The associated complaint.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202301452)
The complaint is about the landlord’s response to the resident’s reports about: A pest infestation; An outstanding repair; Staff conduct.
Sovereign Network Homes (202300111)
The complaint is about: The landlord’s handling of damp and mould in November 2022. The landlord’s handling of damp and mould in September 2023. The landlord’s complaint handling has also been investigated.
Sovereign Network Homes (Former Network Homes) (202314764)
The complaint is about the landlord’s handling of a leak. This Service has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202233594)
The complaint is about the landlord’s response to the resident’s: Reports of drafts coming in from the windows. Request for the windows to be replaced earlier than planned. This Service has also considered the landlord’s handling of the complaint.
London & Quadrant Housing Trust (L&Q) (202220110)
The complaint is about: The landlord’s management of damp and mould reports and the associated repairs. The landlord’s handling of the resident’s complaint.
Magenta Living (202230503)
REPORT COMPLAINT 202230503 Magenta Living 12 July 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]