Eastlight Community Homes Limited (202341576)
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Great Places Housing Association (202323706)
The complaint is about the landlord’s response to the resident’s concerns about fire safety inspections at his property.
Hyde Housing Association Limited (202333526)
The complaint is about the landlord's handling of the resident’s reports of a boiler leak and associated repairs.
Hyde Housing Association Limited (202428132)
The resident’s complaint is about the landlord’s handling of: Heating repairs. Flooring repairs. The associated complaint.
Irwell Valley Housing Association Limited (202324785)
The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the resident’s personal data. the associated complaint.
Livv Housing Group (202322800)
The complaint is about the landlord’s handling of the resident’s agreed reasonable adjustment relating to its staff accessing his property.
London & Quadrant Housing Trust (L&Q) (202210958)
The complaint is about the landlord’s handling of: The resident’s concerns about estate inspections, the local office and caretaking. A staff member contacting the resident’s GP without his consent.
London & Quadrant Housing Trust (L&Q) (202309874)
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB) in his apartment block and the security of the communal entry door. the associated complaint.
London Borough of Enfield (202338241)
The complaint is about the landlord’s response to the resident’s concerns about: The safety of the building. Its offer to buy back the property.
London Borough of Havering Council (202327772)
The complaint is about the landlord’s handling of the resident’s: Responsive repairs. Associated complaint.