Tower Hamlets Homes (202320551)
The complaint is about the landlord’s handling of the replacement of the windows at the resident’s property. The Ombudsman has also investigated the landlord’s complaints handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Amplius Living (202334124)
The complaint is about the landlord’s handling of: The resident’s reports of a leak and damp and mould. The resident’s reports of antisocial behaviour (ASB). The associated complaint.
Hyde Housing Association Limited (202309547)
The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour. complaint handling.
London & Quadrant Housing Trust (L&Q) (202312902)
The complaint is about the landlord’s handling of the resident’s reports of repairs as a result of a roof leak.
London Borough of Camden Council (202231420)
The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour (ASB). complaint handling.
London Borough of Lewisham (202410375)
The complaint is about the landlord's handling of: Reports that the resident’s bath was damaged and needed to be replaced. Reports of problems with the drainage of the external gully. Reports of a faulty bathroom extractor fan. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Newlon Housing Trust (202425663)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s handling of the associated complaint.
NSAH (Alliance Homes) Limited (202327342)
The complaint is about the landlord’s handling of the resident’s: Reports of issues with his boiler. Associated formal complaint.
Royal Borough Of Greenwich (202232768)
The complaint is about the landlord’s handling of: Noise reports made by the resident’s neighbour. Information relating to the resident’s son living at the property. The resident’s concerns that the landlord has discriminated against her son. We have also considered the landlord’s complaint handling.
Sanctuary Housing Association (202416237)
The resident’s complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint.