London Borough of Islington (202411101)
The complaint is about the landlord’s response to the resident’s: Reports of mice infestation. Request for repairs. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Lambeth (202219263)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
London Borough of Lambeth (202327193)
The complaint is about the landlord’s handling of: A property inspection. Follow up works to address outstanding issues with the resident’s: Kitchen, tiles and cabinets. Back door. Bathroom and extractor fan. Decoration.
London Borough of Lewisham (202408551)
The complaint is about the landlord’s handling of the resident’s: Requests for it to replace her kitchen and bathroom. Reports of damp and mould. We have also assessed the landlord’s complaint handling.
London Borough of Lewisham (202418158)
The complaint is about the landlord’s handling of: The resident’s reports of a leak and subsequent damage, including damp and mould. The resident’s reports of extractor fan repair issues. The resident’s concerns that there was insufficient space for a washing machine and cooker in the kitchen.
London Borough of Tower Hamlets (202329830)
The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp, and mould. The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Waltham Forest (202425232)
The complaint is about the landlord’s: handling of the resident’s reported damp and mould in her home. response to the resident’s concerns about the impact of the damp and mould on her family’s health and her request for a decant. The Ombudsman has also assessed the landlord’s complaint handling.
Newark and Sherwood District Council (202322776)
The complaint is about: The landlord’s choice-based letting portal. The resident’s tenancy start date. Staff conduct.
Newcastle City Council (202321839)
The complaint is about the landlord’s response to the resident’s reports of disrepair, including damp and mould. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Notting Hill Genesis (202304740)
The complaint is about the landlord’s handling of the resident’s service charge queries. We have also investigated the landlord’s complaint handling.