Connexus Homes Limited (202411289)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Cornwall Housing Limited (202419341)
The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) from her neighbour. Decision to allocate the neighbouring property to the neighbour. Handling of the associated complaint.
Derby City Council (202316973)
The complaint is about the landlord’s response to the resident’s reports of a leak from the property above, and the associated repairs.
East Devon District Council (202341433)
The complaint is about the landlord’s handling of repairs to the hallway floor. We have also investigated the landlord’s complaint handling.
ForHousing Limited (202323664)
The complaint is about the landlord’s handling of: Reports of leaks into the living room. Reports of damage to the resident’s property. Repairs to the kitchen floor. Reports of damp and mould. The associated complaints.
Golding Homes Limited (202329551)
The complaint is about: The landlord’s handling of the resident’s reports of repairs needed following a leak in the loft. The landlord’s handling of the associated complaints.
GreenSquareAccord Limited (202334007)
The complaint is about the landlord’s handling of the renewal of the windows and front door. floorboard repairs. The Ombudsman has also considered the landlord’s handling of the associated complaint.
GreenSquareAccord Limited (202400610)
The complaint is about the landlord’s response to the resident’s reports of repairs including damp and mould, defective windows, and blocked guttering. The Ombudsman has also considered the landlord’s complaints handling.
Habinteg Housing Association Limited (202322067)
The complaint is about the landlord’s handling of: Wet room repairs. The resident’s complaint.
Halton Housing (202416113)
The complaint is about the landlord’s response to: The resident’s antisocial behaviour (ASB) reports. The resident’s repairs reports. The resident’s reports about a pest infestation and communal areas. The resident’s request to be rehoused.