Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Citizen Housing (202418244)

The complaint is about the landlord’s handling of the resident’s concerns of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.

Clarion Housing Association Limited (202330464)

The complaint is about the landlord’s handling of the resident’s reports of a carbon monoxide leak from the boiler. We have also investigated the landlord’s handling of the associated complaint.

Clarion Housing Association Limited (202414657)

The complaint is about the landlord’s handling of the resident’s request for aids and adaptations in the property. The Ombudsman has also considered the landlord’s complaint handling.

First Choice Homes Oldham Limited (202327125)

The complaint is about the landlord’s response to the resident’s complaints about damp and mould between 2022 and 2024.

ForHousing Limited (202322778)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

Kirklees Metropolitan Borough Council (202324759)

The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.

LiveWest Homes Limited (202327070)

The complaint is about the landlord’s: Handling of the resident’s reports of poor staff communication and his request for a new Housing Officer. Response to the resident’s questions about its lettings criteria. Complaint handling.

London & Quadrant Housing Trust (L&Q) (202223865)

The complaint is about the landlord’s handling of the resident’s: Request for a service charge refund from November 2013. Associated complaint.

London & Quadrant Housing Trust (L&Q) (202306386)

The complaint is about the landlord’s handling of the resident’s reports of a roof leak and heating repairs.

London Borough of Barnet (202322862)

The complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB). Excessive noise transference from the property above.