London Borough of Croydon (202227737)
The complaint is about the landlord’s: Handling of reports of noise nuisance. Complaint handling. The Ombudsman has also investigated the landlord’s record keeping.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Notting Hill Genesis (NHG) (202214883)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her neighbour. The landlord’s handling of the resident’s reports of noise transference and associated repairs to the building. The landlord’s handling of the resident’s reports of her neighbour subletting their property.
Shepherds Bush Housing Association Limited (202226018)
The complaint is about the landlord’s handling of the resident’s: Request to have a cupboard removed from the property. Reports of damp and mould. Request to have a new bathroom and kitchen installed. Garage door repair. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Cottsway Housing Association Limited (202303404)
The complaint is about the landlord’s refusal to install the resident’s preferred choice of flooring.
Incommunities Limited (202233186)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour.
London Borough of Hackney (202315642)
The complaint is about: The landlord’s response to reports of antisocial behaviour. The landlord’s response to reports of damp and mould. The landlord’s handling of the resident’s application for a managed transfer via the exceptional case panel. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Newlon Housing Trust (202309695)
The complaint is about the landlord’s handling of the resident’s queries about an increase in rent and service charges.
Halton Housing (202310172)
The complaint is about the landlord’s: Handling of the resident’s reports of defects. Complaint handling.
Manchester City Council (202301791)
The complaint is about the landlord’s: handling of reports of damp and mould in the resident’s property. complaint handling.
Bromford Housing Group Limited (202220665)
The complaint is about: the landlord’s handling of reports of damp and mould in the property the landlord’s handling of repairs to: external doors windows external lights kitchen fitting the landlord’s handling of the associated complaints. The Ombudsman has also decided to investigate the landlord’s record-keeping practices in this case.