Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

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Tenure

Select tenure

Orders

Select order

Cross Keys Homes Limited (202103985)

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour.

London & Quadrant Housing Trust (202112089)

The complaint is about the landlord’s handling of the resident’s reports of a burst water pipe, and the subsequent repairs.

Habinteg Housing Association Limited (202112314)

The complaint concerns how the landlord handled the resident’s reports about the condition of the bathroom and kitchen in the property.

Leeds City Council (202110536)

The complaint concerns how the landlord handled the resident’s reports of noise nuisance and antisocial behaviour (ASB from a neighbour.

London & Quadrant Housing Trust (202101154)

The complaint concerns the level of compensation offered by the landlord following delays to fence repairs.

Network Homes Limited (202106729)

The complaint concerns: How the landlord responded to the resident’s request to replace a fence. Delays in replacing the windows in the property as part of a planned maintenance programme.

Southwark Council (202101685)

The complaint is about the landlord’s handling of the resident’s reports of a leak from the roof.

Bolsover District Council (202006688)

This complaint is about the:

Leeds City Council (202102205)

This complaint is about the landlord’s handling of brickwork repairs to the resident’s property.

Notting Hill Genesis (202113375)

The complaint is about: The landlord’s handling of the resident’s reports of no heating and no hot water. The compensation offered by the landlord for its handling of a repair to the resident’s skylight. The landlord’s response to the resident’s reports of staff conduct.