Abri Group Limited (202117971)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, hate crime and breach of covid-19 restrictions.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202203264)
The complaint is about the landlord’s: handling of the resident’s reports of leaks from the property above, and; complaint handling.
Cossington Housing Co-operative Limited (202215613)
The complaint is about the landlord's handling of the resident’s broken boiler and his subsequent request for compensation.
Harlow District Council (202212720)
The complaint is about the landlord’s handling of the resident’s request to be removed from a joint tenancy agreement.
Havering Council (202214124)
The complaint is about the landlord’s response to the resident’s concerns about communal electricity, CCTV, and other charges being included in her rent increase letter, and the amount it credited her for the communal electricity charge.
Home Group Limited (202208159)
The complaint is about the landlord’s: Handling of reports of damp and mould. Decision not to insulate the property. This Service has also considered the landlord’s complaint handling and record keeping.
Home Group Limited (202216903)
This complaint is about the landlord’s handling of repair works to the resident’s garden.
Islington Council (202216141)
REPORT COMPLAINT 202216141 Islington Council 19 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Leicester City Council (202208302)
This complaint is about the landlord’s: Handling of repairs to the resident’s property. Handling of the resident’s complaint.
London Borough of Croydon (202122556)
This complaint is about: The landlord’s Noise Pollution Team’s response to the resident’s reports of noise nuisance. The landlord’s response to the resident’s reports of antisocial behaviour (ASB).