Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Derby Homes Limited (202119615)

The complaint is about the landlord’s handling of the resident’s reports that the property did not meet lettable standards at sign up.

Gateshead Metropolitan Borough Council (202126868)

The complaint concerns: The landlord’s response to the resident’s request for remedial action to be carried out to trees overhanging their property. The associated formal complaint into this matter.

GreenSquareAccord Limited (202004624)

This complaint is about the landlord’s handling and response to the: issue of an eviction notice; resident’s reports of noise disturbance and ASB; resident’s report of an incident with a warden; disposal of items following the resident’s eviction; reports of repairs including to the intercom system; related complaints.

Home Group Limited (202120696)

The complaint is about the landlord’s handling of: Major works to the property and the necessary decants for the works to be carried out. The conduct of the contractors carrying out the work at the property. The level of compensation offered by the landlord. This Service has also considered the landlord’s complaint handling.