We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of repairs being needed to a communal door, which has led to antisocial behaviour (ASB) and trespassing. We have also considered the landlord’s complaint handling.
This complaint is about the landlord’s handling of a leak in the resident’s property. We have also considered how the landlord handled the complaint.
The complaint is about the landlord’s handling of: The resident’s request for window replacements. The resident’s complaint.
The complaint is about the landlord's handling of the residents: Reports of a leak from the roof. Concerns about the firewall in the attic. Associated complaint.
The complaint is about the landlord’s response to the resident’s reports of damaged flooring.
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and associated repairs. Request for compensation for damaged belongings. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of requests for a payment plan for major works.
The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould in the property. Damage to her personal items because of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of: Multiple repairs in the property. Antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
The complaint is about the landlord's handling of the resident’s reports of damp and mould.