London & Quadrant Housing Trust (L&Q) (202348652)
The complaint is about the landlord’s: Handling of the resident’s transfer application. Complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Barking and Dagenham (202332754)
The complaint is about the landlord’s: Response to the resident’s concerns in respect of his rent arrears, including the support offered by the landlord and his concerns of discrimination. Complaint handling.
London Borough of Ealing (202306717)
The complaint is about: The landlord’s response to the resident’s re-housing request. The landlord’s handling of repairs in the resident’s property. The landlord’s handling of reports of damp and mould. The landlord’s handling of reports of a silverfish infestation. The communication from the resident’s housing officer and general treatment by the landlord. The landlord’s handling of reports of discrimination by people in the local area. The landlord’s handling of complaints. The Ombudsman has also considered the landlord’s record keeping.
London Borough of Hackney (202214710)
The complaint is about the landlord’s handling of a reported leak from the roof and damage to his property from historic leaks.
London Borough of Harrow (202313094)
The complaint is about the landlord’s response to the resident’s concerns about service charges.
London Borough of Islington (202330311)
The complaint is about the landlord’s response to the resident’s reports of damp in her property.
Metropolitan Thames Valley Housing (MTV) (202304059)
The complaint is about the landlord’s handling of the report of a leak causing water ingress into the resident’s property. We have also considered the landlord’s: record keeping. complaint handling.
Moat Homes Limited (202341734)
The complaint is about the landlord’s handling of: repairs to an underground leak and subsequent damp and mould in the resident’s property. the associated complaint.
Newcastle City Council (202124710)
The complaint is about the landlord’s handling of the resident’s: Request for a boundary fence to be moved. Concerns about discrimination. The Service has also considered the landlord’s handling of the resident’s complaint.
Norwich City Council (202314396)
The complaint is about: the resident’s concerns about the impact on her health of the landlord’s handling of issues. the landlord’s handling of: the resident’s reports it had accessed her garden without permission. a rodent issue at the property. the resident’s concerns about how it communicated with her, and about it attending without notice or agreement . the resident’s concerns about insulation work. the resident’s request for an electric boiler and her concerns about how it had responded to an exposed gas pipe in her garden. the complaint.