Royal Borough Of Greenwich (202451608)
The complaint is about the landlord’s response to the resident’s report of water entering the property and the associated damp and mould.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Sanctuary Housing Association (202440611)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Shropshire Council (202409618)
The complaint is about the landlord’s handling of: The resident’s requests for window repairs and replacement. Damp and mould repairs and associated requests for health considerations. The resident’s reports of drainage issues. Associated complaint.
Slough Borough Council (202217555)
The complaint is about the landlord’s response to service charge queries. We have also assessed the landlord’s complaint handling.
Soha Housing Limited (202318878)
The complaint is about: The landlord’s handling of the resident’s concerns regarding the installation of new windows in his home. The landlord’s handling of the resident’s request for reasonable adjustments. The landlord’s handling of the resident’s claims of insensitive and dismissive language being used by its staff. The landlord’s handling of the resident’s reports that his front and rear door were defective. The landlord’s handling of the resident’s claims of a data breach and his freedom of information (FOI) request. The landlord’s handling of the resident’s complaint.
Soho Housing Association Limited (202411916)
The complaint is about the landlord’s handling of: Reports about the hot water supply to the resident’s bath and shower. The associated complaint.
Southern Housing (202339455)
The complaint is about the landlord’s handling of: The resident’s reports about a ground floor communal door, her mailbox, flat doors, and pigeons in the loft. A request for a residents’ meeting. The resident’s concerns about missing rent payments.
Southern Housing (202405212)
The complaint is about the landlord’s handling of repairs to the resident’s garden and fence. The Ombudsman has also investigated the landlord’s handling of the complaint.
Southwark Council (202332723)
The complaint is about: The landlord’s handling of repairs. The level of compensation offered by the landlord. The Ombudsman will also consider the landlord’s complaint handling.
Sovereign Network Group (202419189)
The complaint is about the landlord’s handling of the resident’s: Reports of rising damp and associated repairs. Concerns regarding asbestos in the property. Associated complaint.