We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202533037 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 11 May 2026 Background The landlord gave the resident permission to install CCTV. It […]
Decision Case ID 202500537 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 11 May 2026 Background The resident and his wife have lived in their […]
Decision Case ID 202402538 Decision type Investigation Landlord Mid Devon District Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 11 May 2026 Background The resident lives in a block of flats […]
Decision Case ID 202517561 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 11 May 2026 Background The landlord was aware that the resident has long‑term health conditions, […]
Decision Case ID 202314745 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 11 May 2026 Background The resident lives in a flat with a private garden. She complained […]
Decision Case ID 202348257 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 11 May 2026 Background The resident lives with her 3 children. The landlord agreed to her […]
Decision Case ID 202442752 Decision type Investigation Landlord Town and Country Housing Landlord type Housing Association Occupancy Assured Tenancy Date 11 May 2026 Background The resident reported damp and mould in her kitchen following […]
Decision Case ID 202304260 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 May 2026 Background The property is a flat within a […]
Decision Case ID 202409219 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 8 May 2026 Background The resident reported a draught and damage to the front […]
Decision Case ID 202517992 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 May 2026 Background The resident complained to the landlord in July 2025. She wanted […]