We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202411172 Decision type Investigation Landlord Be One Homes Landlord type Housing Association Occupancy Assured Tenancy Date 7 May 2026 Background The resident lives in a one-bathroom property with her children. One […]
Decision Case ID 202344005 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 7 May 2026 Background The resident is unhappy the landlord failed to act […]
Decision Case ID 202344007 Decision type Jurisdiction Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 7 May 2026 Background The resident reported broken glass in a communal door […]
Decision Case ID 202452405 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 7 May 2026 Background The resident moved into a new-build property in April 2023. […]
Decision Case ID 202533699 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 May 2026 Background The complaint relates to the landlord’s handling of the disposal […]
Decision Case ID 202534798 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 7 May 2026 Background The resident reported several concerns to the landlord about […]
Decision Case ID 202501941 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 7 May 2026 Background The resident complained the landlord failed to […]
Decision Case ID 202412317 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 7 May 2026 Background The resident reported cracking to the living room ceiling and said it […]
Decision Case ID 202403989 Decision type Investigation Landlord Soha Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 May 2026 Background The resident is unhappy with the landlord’s decision to seek payment […]
Decision Case ID 202400350 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 7 May 2026 Background The resident raised repairs for the water pressure at her property on […]