Plus Dane Housing Limited (202336244)
The complaint is about the landlord’s handling of damp and mould. We have also assessed the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Sandwell Metropolitan Borough Council (202446323)
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The resident’s reports of anti-social behaviour (ASB). The Ombudsman has also looked at the landlord’s complaint handling.
Magenta Living (202347508)
This complaint is about the landlord’s response to the resident’s reports of: Issues with his boiler. Damp and mould. Issues with his toilet radiator and associated damage.
Sanctuary Housing Association (202343564)
The complaint is about the landlord's decision to open the communal door of the resident's building for public access.
Somerset Council (202339598)
The complaint is about the landlord’s handling of the resident’s concerns about damp and mould in his home.
Vivid Housing Limited (202407217)
The landlord’s response to the resident’s report of staff misconduct.
Wythenshawe Community Housing Group Limited (202311941)
The complaint is about the landlord’s handling of the resident’s enquiries about her service charges.
Southern Housing (202336546)
The resident’s complaint is about the landlord’s handling of: Her service charge queries. Her request to change the communal lights. We have also assessed the landlord’s complaint handling.
Homes Plus Limited (202417689)
The resident’s complaint is about the landlord’s: Request for him to remove his CCTV camera. Handling of his reports of anti social behaviour (ASB).
London & Quadrant Housing Trust (202334938)
The complaint is about the landlord's handling of the resident’s: reports of damp and mould and reports of repairs to the heat and hot water system. reports of pests in the roof and the associated repairs. complaint.