Read our damp and mould report focusing on Awaab's Law

Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Vivid Housing Limited (202442572)

The resident’s complaint is about the landlord's response to his reports about:  the condition of his windows. damp and mould and a roof leak.

WATMOS Community Homes (202426754)

The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Request to be moved. The Ombudsman has also considered the landlord’s complaint handling.

Adur District Council (202407076)

The complaint is about the landlord’s handling of the resident’s reports of: Overloaded bins and fly tipping. Items left in the communal hallway. A mailbox attached to a communal wall. A video doorbell and CCTV in a communal area. The associated complaint.

GreenSquareAccord Limited (202433034)

The complaint is regarding the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.  

Harlow District Council (202432277)

The complaint is about the landlord’s handling of: roof replacement works at the property and the associated temporary sheeting. damp and mould at the property.  The Ombudsman has also considered the landlord’s handling of the associated complaint.