Leeds City Council (202408668)
The complaint is about the landlord’s handling of the repairs to the property.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Redbridge (202408596)
The resident’s complaint is about the landlord’s handling of: Bathroom repairs. Window repairs. Mould in the property.
Origin Housing Limited (202402576)
The complaint is about the landlord’s handling of: Outstanding repairs. Reports of damp and mould.
Oxford City Council (202345407)
This complaint is about the landlord’s handling of the resident’s reports of: Leaks within the property. Damp and mould within the property.
Selwood Housing Society Limited (202220136)
The complaint is about the landlord’s handling of the applicant’s application for a shared ownership property. The Ombudsman has also investigated the landlord’s complaint handling.
Westward Housing Group Limited (202341878)
The complaint is about: The landlord’s handling of the resident’s reports of repairs to his property. The landlord’s response to the resident’s reports of excessive heating costs at the property. The landlord’s handling of the resident’s request to move.
Cornwall Housing Limited (202407068)
The complaint is regarding the landlord’s response to the resident’s reports of a rat infestation at her property.
Onward Homes Limited (202311865)
The complaint is about the landlord’s handling of the resident’s report of fire alarms failing to activate during a fire at her property. The Ombudsman has also investigated the landlord’s complaint handling.
Sovereign Network Homes (Former Network Homes) (202403595)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
Camden Council (202228423)
The complaint is about the landlord’s handling of the resident’s water charges. The Ombudsman has also investigated the landlord’s complaint handling.