London & Quadrant Housing Trust (202406718)
The complaint is about the landlord’s: Response to a leak and associated damp and mould. Complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (202417733)
The complaint is about the landlord’s: Response to condensation and the associated damp and mould. Complaint handling.
Notting Hill Genesis (202432745)
Decision Case ID 202432745 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Licence Date 13 October 2025 Background Since August 2022 the resident has lived in emergency accommodation run by the […]
Notting Hill Genesis (202446567)
The complaint is about: The landlord’s handling of kitchen floor repairs. The landlord’s complaint handling.
Saxon Weald (202427040)
Decision Case ID 202427040 Decision type Investigation Landlord Saxon Weald Landlord type Housing Association Occupancy Assured Tenancy Date 9 October 2025 Background The resident lives in a 3-bedroom semi-detached house with her 2 children. […]
Southern Housing (202321426)
Decision Case ID 202321426 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 13 October 2025 Background The resident lived in the property which was a 3-bedroom house with […]
Southern Housing (202427982)
Decision Case ID 202427982 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 13 October 2025 Background The resident lives in a 1-bedroom house with a storage heating system. […]
Clarion Housing Association Limited (202413104)
Decision Case ID 202413104 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 10 October 2025 Background The resident owns the property, a 1-bedroom third floor flat, and […]
Dawson Housing Limited (202423189)
Decision Case ID 202423189 Decision type Investigation Landlord Dawson Housing Limited Landlord type Housing Association Occupancy Licence Date 10 October 2025 Background The resident lived in the landlord’s supported accommodation from June 2023 until […]
London & Quadrant Housing Trust (202325286)
This complaint is about the landlord’s handling of the resident’s reports of water ingress into her property.