Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Cottsway Housing Association Limited (202409367)

The complaint is about the landlord’s response to the resident’s: Concerns regarding adaptation works completed to the driveway. Requests for repairs. Request to adapt the kitchen to make space for a dishwasher. We have also considered the landlord’s complaint handling as part of the investigation.

Golding Homes Limited (202317058)

The complaint is about the landlord’s handling of the resident’s reports of: Extractor fans not working in the kitchen and bathroom. A leak in the ceiling in the property. Mould in the property. Issues with electrics at the property . Noise and nuisance from children playing in the communal garden. We have also considered the landlord’s complaint handling.

London Borough of Hackney (202427755)

The complaint is about the landlord’s: Handling of the resident’s reports of a leak and the associated remedial repairs. Response to the resident's request for compensation to replace water damaged possessions. Response to the resident’s request for alternative permanent accommodation. Response to the resident's reports of racial discrimination. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.

Moat Homes Limited (202453000)

The complaint is about the landlord’s handling of the resident’s reports of a bedbug infestation at her property.

Southern Housing (202329798)

  REPORT COMPLAINT 202329798 Southern Housing 16 September 2025   Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]