Royal Borough of Kingston Upon Thames (202326224)
The complaint is about the landlord’s handling of requests for a payment plan for major works.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Saxon Weald (202341548)
The complaint is about the landlord’s response to the resident’s reports of: Multiple repairs in the property. Antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
Selwood Housing Society Limited (202449545)
The complaint is about the landlord's handling of the resident’s reports of damp and mould.
Southwark Council (202443027)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s housing application.
Sovereign Network Group (202327877)
This complaint is about: The time taken for the landlord to complete repairs to the resident’s wet room shower. The landlord’s handling of the associated complaint.
Town and Country Housing (202346049)
The complaint is about the landlord’s handling of reports of damp and mould, the associated repairs, and requests to replace the bathroom. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.
West Northamptonshire Council (202440607)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Energy efficiency improvement works. The resident’s associated complaint.
A2Dominion Housing Group Limited (202327024)
The complaint is about the landlord’s handling of the resident’s: Enquiries about service charges. Associated complaint.
Accent Housing Limited (202344983)
The complaint is about the landlord’s: handling of window repairs causing damp/mould complaint handling
Aster Group Limited (202332051)
The resident’s complaint is about the installation of fire safety measures, and the landlord’s communication with the resident around fire safety concerns. The Ombudsman has also considered the landlord’s complaint handling.