Chelmer Housing Partnership Limited (202329601)
The complaint is about how the landlord handled the resident’s requests for it to remove waste from her garden. We have also considered the landlord’s record keeping.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202303921)
The complaint is about the landlord’s handling of the resident’s: Reports of repeated loss of heating and hot water in his property. Complaint.
Orbit Group Limited (202315846)
The complaint is about the landlord’s handling of: Damp and mould. The resident’s authorisation for her son to act on her behalf. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202303458)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Reading Borough Council (202009966)
The complaint is about the landlord’s: handling of reports of a rat infestation and associated repairs. complaint handling.
Torus62 Limited (202413004)
The complaint is about the landlord’s handling of: The resident’s reports of drainage issues in the garden. The resident’s reports of damp and mould in the property. The resident’s complaint.
Wandle Housing Association Limited (202321331)
The complaint is about the landlord’s response to the resident’s: Reports of leaks and outstanding communal repairs. Complaint. This report has also considered the landlord’s record keeping.
Wiltshire Council (202346931)
The complaint is about the landlord’s handling of: The resident’s reports of required repairs, roof repair, and planned roof replacement. Request for a kitchen upgrade. The Ombudsman has also considered the landlord’s complaint handling.
Abri Group Limited (202225982)
The complaint is about the landlord’s handling of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
Anchor Hanover Group (202304064)
The complaint is about the landlord’s handling of the resident’s concerns about service charges relating to the local manager service. The Ombudsman has also assessed the landlord’s complaint handling.