We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202403987 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident complained that her gas supply was disconnected for […]
Decision Case ID 202423130 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 May 2026 Background The resident lived with her husband and 4 adult children in […]
Decision Case ID 202502523 Decision type Jurisdiction Landlord Broxtowe Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 May 2026 Background The resident submitted a Right to Buy […]
Decision Case ID 202322687 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 May 2026 Background The resident contacted the landlord to report concerns about the […]
Decision Case ID 202231449 Decision type Investigation Landlord Golding Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 May 2026 Background The resident lives in a flat. In 2023, the resident raised […]
Decision Case ID 202542202 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 14 May 2026 Background The resident complained to the landlord because it did […]
Decision Case ID 202226477 Decision type Investigation Landlord London Borough of Islington Landlord type Local authority Occupancy Secure tenancy Date 14 May 2026 Background The resident lives with her family in a second floor […]
Decision Case ID 202346734 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 14 May 2026 Background In July 2023, the resident reported that […]
Decision Case ID 202339139 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 14 May 2026 Background The resident lives in a ground‑floor flat owned by […]
Decision Case ID 202310341 Decision type Investigation Landlord New Outlook Housing Association Limited Landlord type Abbeyfield Occupancy Assured Tenancy Date 14 May 2026 Background The resident complained that the levels of support staff was […]