Clarion Housing Association Limited (202302724)
The complaint is about the landlord’s handling of: The resident’s tenancy succession application. The resident’s request to appoint an authorised representative. The associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
Clarion Housing Association Limited (202449601)
The complaint is about the landlord’s handling of: The resident’s concerns about the heating and hot water at the property. The associated complaint.
Jigsaw Homes Group Limited (202452093)
The complaint is about the landlord’s handling of repairs to the resident’s property. These included: A leak in the bathroom damaging the flooring. Damp and mould. Repairs around the sink area in the kitchen. This service has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202400474)
This investigation considers: The landlord’s response to the resident request that it renew his bathroom and kitchen. The landlord’s complaint handling.
Midland Heart Limited (202440384)
The complaint is about the landlord’s handling of the resident’s reports of: damp and mould. a pest infestation. the void condition of the property. outstanding repairs in the property including a leak, flooring and ceiling. heat retention in the property and resulting high energy bills. damages to personal property. a request to be rehoused or offered alternative accommodation.
Notting Hill Genesis (202214589)
The resident’s complaint is about: The level of service charges associated with the property. The landlord’s communication about service charges. The Ombudsman has also considered the landlord’s complaints handling.
Peabody Trust (202425654)
The resident’s complaint is about the landlord’s handling of a request to install soundproofing measures to the property. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202440717)
The complaint is about the landlord’s handling of: The resident’s report of a leak and the damage caused to her flooring, resulting in damp and mould. The associated complaint.
Peabody Trust (202446462)
REPORT COMPLAINT 202446462 Peabody Trust 25 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Sovereign Network Group (202323648)
The complaint is about the landlord’s handling of repairs and compensation in relation to the residents: Patio doors. Gate and intercom and water outages. The landlord’s complaint handling.