One Housing Group Limited (202420950)
The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould and associated repairs. Request to be permanently rehoused. We have also considered the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Places for People Group Limited (202435397)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Management transfer. We have also investigated the landlord’s complaint handling.
Amplius Living (202445868)
The complaint is about the landlord’s handling of several repairs reported by the resident, including those to her doors and windows.
Metropolitan Thames Valley Housing (MTV) (202345735)
The complaint is about: The landlord’s response to the residents’ requests for information regarding cyclical works to their building. The landlord’s handling of the associated complaints.
Abri Group Limited (202439456)
The complaint is about the landlord’s handling of flooding into the property, including reports of property damage, damp, and mould. We have investigated the landlord’s complaint handling.
Accent Housing Limited (202420329)
The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Arawak Walton Housing Association Limited (202423457)
The complaint is about the landlord’s handling of the resident’s reports of repairs including: A window. A bathroom leak. The associated damp and mould.
bpha Limited (202415213)
The complaint is about the landlord’s handling of bathroom and kitchen repairs.
Chelmer Housing Partnership Limited (202416866)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.
Clarion Housing Association Limited (202416025)
The complaint is about the landlord’s handling of the resident’s reports of: Damage to the garden steps. Subsidence in the garden.