Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s: Request for a new rear fence. Report of a leaking tap. Concerns about staff conduct including allegations of acting maliciously. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of reports of a roof leak to an outhouse. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s associated complaint.
The complaint is about the landlord’s: Communication regarding the resident’s request to move property. Handling of outstanding repairs, namely: Faulty windows. Damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of repairs to the front entrance door. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord's handling of reports of issues with the kitchen installation. The landlord's handling of reports of issues with the boiler and radiators.
The complaint is about the landlord’s response to the resident’s reports of water ingress and associated damp and mould. complaint.
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s requests that it move her.
The complaint is about the landlord’s response to the resident’s: Request for a temporary or permanent move due to domestic violence (DV). Concern regarding the suitability of the temporary hotel accommodation. Concern regarding access for gas and electric safety checks. We have also considered the landlord’s complaint handling.