Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London Borough of Havering Council (202328972)

  REPORT COMPLAINT 202328972 London Borough of Havering Council 24 September 2025   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]

London Borough of Lewisham (202408476)

The complaint is about the landlord’s handling of the resident’s reports of: Repairs required to the property including to the bathroom, toilet, cupboard door, kitchen units and windows. Repairs required to address damp and mould in the property. The associated complaint.

Paragon Asra Housing Limited (202445075)

The complaint is about the landlord’s handling of the resident’s reports of a leak, damp, mould, and associated work including a bathroom light and kitchen floor. We have also considered the landlord’s handling of: The resident’s request to be rehoused. The complaint.

Sandwell Metropolitan Borough Council (202402166)

The complaint is about the landlord’s handling of concerns raised by the resident about the conduct of a member of staff during and after a home visit. We have also investigated the landlord’s complaint handling.