Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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One Manchester Limited (202329265)

The complaint is about the landlord’s handling of: The resident’s reports about the condition of her kitchen. The resident’s reports about graffiti.

Oxford City Council (202404375)

The complaint is about how the landlord handled: the resident’s reports of damp and mould. the resident’s reports of antisocial behaviour. We have also considered the landlord’s complaint handling.

Peabody Trust (202330474)

The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB); Request for sensor lighting. The Ombudsman has considered the landlord’s complaint handling.

Southwark Council (202340597)

The complaint is about the landlord’s: Response to the resident’s concerns about a major works programme. Response to some related welfare issues, including an allegation of discrimination. Complaint handling.

Sovereign Network Group (202338287)

The complaint is about the landlord’s response to the resident’s concerns about the cleaning services it provided, and the associated repairs.

Stonewater Limited (202323307)

The complaint is about the landlord’s: Handling of the resident’s report of roof repairs and damp issues in her home. Complaint handling.

Stonewater Limited (202447159)

The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent damp and mould.