We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the resident’s requests for a replacement kitchen. the resident’s reports of repairs needed to the brickwork and drainage. the resident’s requests for additional plug sockets and a new toilet. the associated complaint.
The complaint is about the landlord’s response to the resident’s reports of a roof leak, blocked gutters, and damp and mould in her flat.
The landlord’s handling of the residents’ concerns about the impact of the major building works. We have also considered the associated complaint.
The complaint is about the landlord’s handling of its resident’s request to retrieve personal belongings from her late sister’s property.
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour from his neighbour. The associated complaint.
The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp and mould and remedial repairs. reports about the condition of the windows. complaint.
The complaint is about the landlord’s handling of: Damp and mould in the resident’s temporary property. The complaint.
The complaint is about the landlord’s handling of: Leaks and associated damp and mould. The resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of a mice infestation. The Ombudsman has also considered the landlord’s complaint handling.
REPORT COMPLAINT 202447629 Peabody Trust 2 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]