Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Handling of the resident’s request for temporary accommodation or respite care during repairs. Handling of repairs to the resident’s wet room. Response to the resident's request for a key safe box. Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a leak and subsequent reports of damp. The Ombudsman has also investigated the landlord’s associated complaint handling.
The landlord’s response to the resident’s complaint about the presence of asbestos in her property.
The complaint is about the landlord’s handling of the resident’s reports of a broken tile.
The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak and subsequent damp and mould. Associated complaint.
The complaint is about the landlord’s: Response to the resident’s reports of repairs needed upon moving into the property. Response to the resident’s concerns about rent arrears at her previous property. Complaint handling
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports about her kitchen ceiling. Requests to move. Complaint.
The complaint is about the landlord’s handling of the resident’s: Concerns about the level of service charges. Request for information about service charges. Concerns about communal repairs. Concerns about communal cleaning. Concerns about the management of anti social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s report that its surveyor attended the property without prior arrangement. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: the resident’s request for further information about a service charge. the resident’s associated complaint.