We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The resident’s complaint is about the landlord’s handling of: A request for the family to be moved to a new property on medical grounds. Reported anti-social behaviour (ASB). Various repairs within the property. Reports of mould in the property.
This complaint is about the landlord’s handling of the resident’s reports of water ingress into her property.
Decision Case ID 202427669 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 October 2025 Background The resident signed his tenancy on […]
The complaint is about the landlord’s response to the resident’s: Reports of defects to the garden works and kitchen window, the condition of a neighbour’s fence and to the resident’s request for a bollard. Reports of staff conduct and discrimination. Request that it change the position of a boundary wall and install a gate. We have investigated the landlord's complaint handling.
The resident's complaint is about the landlord's communication about insurance and an excess fee. The Ombudsman has also considered the landlord’s complaint handling.
Decision Case ID 202429762 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 October 2025 Background The resident lives in a maisonette flat. In April 2024, the resident […]
The complaint is about the landlord’s handling of the resident’s: Rent account and the accuracy of the information it provided. Associated complaint.
The complaint is about how the landlord responded to the resident’s request for an over bath shower adaptation. The Ombudsman has also investigated the landlord’s complaints handling.
The complaint is about the landlord’s: Handling of boiler repairs in 2022. Response to the resident’s claim it had not given her copies of gas safety certificates. Handling of repairs to communal entrance doors. Response to the resident’s reports about the communal bin area and gardens. Response to her concerns about staff conduct. Response to her concerns about it giving her a behaviour warning. We have also assessed the landlord’s complaint handling.
Decision Case ID 202426844 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 October 2025 Background The resident lived in a 1-bedroom semi-detached bungalow owned by the […]