We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202502888 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 October 2025 Background The resident and her husband are assured tenants of the landlord. The […]
The complaint is about the landlord’s handling of: repairs to the roof of the house. renewal of the loft insulation. repairs to the shed roof. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of: Repairs to the kitchen wall and pest control expenses incurred by the resident. The associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of leaks, causing damage to the bedroom floor. Its decision to pay compensation into the resident’s rent account. We have also considered the landlord’s complaint handling.
The complaint is about the landlord's: Response to the resident’s reports of flooding caused by water leaks at her property. Complaint handling.
The resident’s complaint is about the landlord’s handling of damp and mould.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the subsequent repairs. We have also considered the landlord’s complaints handling.
The resident’s complaint is about: The landlord’s management of boiler repairs. The landlord’s management of a fair rent review. The landlord’s response to reports of damp and mould. The landlord's response to reports of nuisance from the adjacent nursery including children playing in the garden, inappropriate storage of waste, and screws protruding through the fence. The landlord’s decision to rent the premises next door to the nursery, in the first instance. The landlord's decision that the nursery had the right to use a fenced off area as a garden for their children. The landlord’s handling of the complaint.
The complaint is about the landlord’s handling of a water leak.
The complaint is about the landlord’s approach to moving the resident to alternative accommodation after reports of damp and mould at the property.