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Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London & Quadrant Housing Trust (202418846)

The complaint is about the landlord’s handling of the resident’s: Service charge concerns. Queries on joint resident estate inspections. Reports of repairs to the communal door. Reports of repairs to the terrace lighting. Concerns on restricted access to the fifth-floor terrace. Concerns about cleaning to the communal areas. Queries on the window cleaning contract. Concerns about general communal repairs and garden maintenance. Associated complaint.

Southern Housing (202336546)

The resident’s complaint is about the landlord’s handling of: Her service charge queries. Her request to change the communal lights. We have also assessed the landlord’s complaint handling.

Sovereign Network Group (202449233)

The complaint is about the landlord’s handling of the resident’s report of a leak coming through the kitchen ceiling into the electrics.

Homes Plus Limited (202417689)

The resident’s complaint is about the landlord’s: Request for him to remove his CCTV camera. Handling of his reports of anti social behaviour (ASB).

London & Quadrant Housing Trust (202334938)

The complaint is about the landlord's handling of the resident’s: reports of damp and mould and reports of repairs to the heat and hot water system. reports of pests in the roof and the associated repairs. complaint.

London Borough of Newham (202415480)

The leaseholder’s complaint is about the landlord’s handling of a roof leak. We have also considered the landlord’s: Complaint handling. Record keeping.