Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Irwell Valley Housing Association Limited (202318832)

The complaint is about the landlord’s: Handling of repairs to the bathroom. Handling of repairs to the kitchen and doors. Complaint handling.

Jigsaw Homes Group Limited (202322464)

The complaint is about the landlord’s handling of: The resident’s reports of leaks affecting his property. The resident’s reports of anti-social behaviour by a neighbour. The associated complaints.

Livv Housing Group (202326714)

The landlord’s response to the resident’s reports of subsidence repair works in the property.

Lodge Lane East Co-operative Housing Limited (202400559)

The complaint is about the landlord’s: Response to the resident’s reports concerning antisocial behaviour (ASB). Complaints handling.

London & Quadrant Housing Trust (L&Q) (202318626)

The complaint is about the landlord’s handling of the resident’s repair requests as a result of a leak.

London & Quadrant Housing Trust (L&Q) (202320090)

The complaint is about the landlord’s handling of repairs to fix leaks, damp and mould in the riser cupboards. The landlord’s handling of the associated complaint.

London & Quadrant Housing Trust (L&Q) (202321059)

The complaint is about the landlord’s handling of renewal of the kitchen in the property. The Ombudsman has investigated the landlord’s handling of the resident’s complaint.