We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the residents: concerns about the length of time scaffolding had been up at the property. concerns about the conduct of the contractors and the alleged damage to her porch. associated complaint.
The complaint is about the landlord’s handling of damp and mould at the resident’s property.
The complaint is about the landlord’s alleged failure to properly manage service charges which she believed led to her incurring extra costs.
The complaint is about the landlord’s handling of: A heating repair and annual heat pump service. The associated complaint.
The complaint is about the landlord’s: Response to the resident’s concerns about payments for heating and hot water. Complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns about her tenancy, including the type of rent paid and affordability. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to: Reports of leaks and water ingress from a neighbouring property. The complaint.
This complaint is about the landlord’s response to the resident’s reports of rats at her property.
The complaint is about the landlord’s handling of the resident’s reports about a boiler leak and damp and mould in the bathroom. We have also considered the landlord’s handling of the resident’s complaint.
The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property which included: Drainage Damp and mould The shower The landlord’s failure to attend to an emergency repair. The landlord’s response to the resident’s concerns about a slug infestation and sealing the door. We have also considered the landlord’s handling of the complaint.