Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Stonewater Limited (202401522)

The complaint is about the landlord’s handling of noise nuisance and antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.

The Guinness Partnership Limited (202435497)

The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the flat above and subsequent repair issues. Concerns about her temporary move. Complaint.

The Industrial Dwellings Society (1885) Limited (202438721)

The complaint is about the landlord’s response to: The resident’s concerns in respect to windows. The resident’s noise reports. The resident’s reports of damp and mould. The resident’s concerns in respect to the kitchen and bathroom.

The Riverside Group Limited (202343088)

The complaint is about the landlord’s handling of: Reports of leaks which caused damp and mould. Issues with electrics at the property due to the leak. The resident’s request for pebbledash to be removed from the property. The complaint.

The Riverside Group Limited (202347256)

The complaint is about the landlord’s handling of the residents reports about the conduct of staff members. We have also investigated the landlord’s complaint handling.

Welwyn Hatfield Borough Council (202419593)

The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Concerns regarding comments made by a surveyor during a visit to the property. Associated complaint.