Metropolitan Thames Valley Housing (MTV) (202304013)
The complaint is about the landlord’s handling of the resident’s reports of a leak affecting her property. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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North Tyneside Council (202300165)
The complaint is about the landlord’s handling of: The resident’s reports of outstanding repairs in the property. The resident's reports of a dangerous tree in her garden. The resident's complaint.
Orbit Group Limited (202347277)
The complaint is about the landlord’s handling of the resident’s reports of squirrels and mice in her property.
Paragon Asra Housing Limited (202339553)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of multiple outstanding repairs. Reports of overcrowding.
Regenda Limited (202342306)
The complaint is about the landlord’s response to the resident’s reports of: a leak within the hallway of his property. damp in his bedroom.
Royal Borough Of Greenwich (202342852)
The complaint is about the landlord’s handling of: Reports of a leaking roof. Reports of damp and mould in the property. Reports of a leaking radiator. The associated complaint.
Sanctuary Housing Association (202347263)
This complaint is about the landlord’s handling of: The resident’s reports of several repairs required in the property, including damp and mould. The associated complaint.
Sovereign Network Homes (Former Network Homes) (202331107)
The complaint is about the landlord’s response to the resident’s: Reports of a faulty boiler. Reports of damp and mould in her bedrooms. Request to renew her kitchen and bathroom because of problems with insects and mice. Request to be reimbursed for the cost of damaged belongings from a mice infestation.
The Guinness Partnership Limited (202228954)
The complaint is about the landlord’s handling of: Sewage leaking into the resident’s property, and the associated repairs. The associated complaint.
The Riverside Group Limited (202301822)
The complaint is about the landlord’s response to the resident’s reports of repair issues in her property.