Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the bathroom. Repairs to the kitchen draws. The resident’s reports of an infestation of silverfish. This service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Reports of noise nuisance. Reports of leaks and the associated temporary repairs.
The complaint is about the landlord’s handling of the resident’s reports of beetles in the property. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s response to the resident’s concerns about the rear external door and windows. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of the resident’s reports of noise from the flat above. Complaint handling.
The complaint is about the landlord’s response to the resident’s report of a gas leak in the property.
The complaint is about the landlord’s handling of The resident’s concerns about allegations of ASB made by a neighbour. The installation of a fence.
The complaint is about the landlord’s response to the resident’s dissatisfaction about evidence it relied on in a court case against him.
This complaint is about the landlord’s handling of a roof repair.
The complaint is about the landlord’s handling of: balcony door repairs. the associated complaint.