Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the kitchen and the request for the kitchen to be replaced. Concerns about the communication method used by the landlord . Reports about the condition of the kitchen flooring. We have also considered the landlord’s handling of the associated complaints.
The complaint is about the landlord’s handling of: The resident’s request for a management transfer. The resident’s reports of damp and mould.
The complaint is about the landlord’s response to the resident’s: reports of a rat infestation. complaint . This report has also assessed the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s reports of repairs to the heating and hot water system. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The rewiring of the resident’s property. Its contractors leaving the property in a mess after the rewiring works, and the resident’s reports of damaged and missing items.
The complaint is about the landlord’s handling of: Repairs to the shower in the property. The resident’s request for compensation for personal losses. The resident’s complaint.
This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in his property. The associated complaint.
The complaint is about the landlord’s response to the resident’s: reports of an uneven bathroom floor. complaint. This report has also assessed the landlord’s record keeping.
This complaint is about: The landlord’s handling of repairs to the resident’s bathroom tiles and bath. The landlord’s complaint handling.