Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

One Manchester Limited (202442781)

The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property. The complaint and the level of redress offered.

Peabody Trust (202309854)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour.

The complaint is about the landlord’s: Handling of the resident’s reports of poor conduct by contractors. Handling of repairs. Response to the resident’s concerns about the presence of lead within the property. Complaint handling.

Peabody Trust (202452171)

The complaint is about the landlord’s response to the resident’s reports of dog mess and rubbish in a communal drain.

Platform Housing Group Limited (202452984)

The complaint is about the landlord’s handling of the residents reports of noise nuisance.

Sage Rented Limited (202344731)

The complaint is about the landlord’s handling of: Redress for the resident’s hot water issues from 22 July 2023 to 26 November 2023. The resident’s complaint.

Sanctuary Housing Association (202325357)

This complaint is about the landlord’s handling of: Damp and mould repairs in the bathroom. The associated complaint.

Southwark Council (202415210)

The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.

Sovereign Network Group (202422680)

The complaint is about the landlord’s response to the resident’s concerns about the conduct of its contractor’s operative.

The Riverside Group Limited (202416907)

The complaint is about the landlord’s response to the resident’s reports of: The lack of servicing to the stairlift in the property. The conflicting advice by its contractors regarding the safety of the stairlift.