Progress Housing Association Limited (202319616)
The complaint is about: The landlord’s handling of the resident’s request for her roof to be replaced. The landlord’s handling of the resident’s complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Rochdale Boroughwide Housing Limited (202323133)
The complaint is about the landlord’s handling of damp and mould and subsequent repair works at the resident’s property.
Stevenage Borough Council (202300243)
This complaint is about the landlord’s response to the resident’s: Reports of ongoing issues with the windows and doors at her property. Concerns about the conduct of a member of its staff. This complaint is also its handling of the associated complaint
The Guinness Partnership Limited (202316816)
The complaint is about the landlord’s handling of concerns about an internal fire door.
The Riverside Group Limited (202322210)
The complaint is about: The landlord’s response to the resident’s concerns about extractor fans. The landlord's complaint handling.
London & Quadrant Housing Trust (202318757)
The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour from a neighbour. Response to the resident’s request for a new front door due to the smell of cannabis. Handling of the resident’s complaint.
Peabody Trust (202318306)
The complaint is about the landlord’s handling of: Repairs. The resident’s complaint.
A2Dominion Housing Group Limited (202322161)
The complaint is about the landlord’s response to the resident’s: Reports of defects to her: Windows. Kitchen sink. Reports of leaks in her bathroom. Associated complaint.
Basildon Borough Council (202320344)
The complaint is about the landlord’s handling of the resident’s requests for repairs to his front door and reimbursement for a replacement door. We have also considered the landlord's complaint handling.
London & Quadrant Housing Trust (L&Q) (202214674)
The complaint is about the landlord’s handling of the resident’s: Reports that he was unable to use his parking space. Queries about his service charge. Reports about delays in completing lift repairs. Reports about antisocial behaviour (ASB) caused by a neighbour. Reports about communal repairs, cleaning, and the caretaking service. Associated complaints.