Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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London & Quadrant Housing Trust (202421083)

The complaint is about the landlord’s handling of the resident’s reports of a leak at the property. The Ombudsman has also considered the landlord’s complaint handling.

Luton Borough Council (202342309)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), including noise nuisance. We have also considered the landlord’s complaint handling.

Notting Hill Genesis (202432622)

This complaint is about the landlord’s handling of the resident’s: Reports that her floor was sinking. Reports of rodents in her property. This complaint is also about the landlord’s handling of the associated complaint.

Paragon Asra Housing Limited (202300437)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.

West Kent Housing Association (202325147)

The complaint is about the landlord’s: response to the resident's concerns about the communal grounds maintenance. handling of the complaint. We have also considered the landlord’s record keeping.