Moat Homes Limited (202410892)
The complaint is about the landlord’s handling of the resident’s reports of low water pressure. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Notting Hill Genesis (202402941)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The resident’s complaint.
Platform Housing Group Limited (202405280)
The complaint is about the landlord’s handing of the resident’s: Reports of damp and mould. Request for compensation for damage caused to their personal belongings. This service has also considered the landlord’s complaint handling.
Southern Housing (202502888)
Decision Case ID 202502888 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 October 2025 Background The resident and her husband are assured tenants of the landlord. The […]
St Albans City and District Council (202501155)
The complaint is about the landlord’s handling of: repairs to the roof of the house. renewal of the loft insulation. repairs to the shed roof. The Ombudsman has also taken the decision to investigate the landlord’s handling of the resident’s complaint.
City of Wolverhampton Council (202430978)
The complaint is about the landlord’s handling of: Repairs to the kitchen wall and pest control expenses incurred by the resident. The associated complaint.
Clarion Housing Association Limited (202340162)
The complaint is about the landlord’s handling of: The resident’s reports of leaks, causing damage to the bedroom floor. Its decision to pay compensation into the resident’s rent account. We have also considered the landlord’s complaint handling.
London Borough of Barnet (202424785)
The complaint is about the landlord's: Response to the resident’s reports of flooding caused by water leaks at her property. Complaint handling.
London Borough of Hounslow (202452472)
The resident’s complaint is about the landlord’s handling of damp and mould.
London Borough of Lambeth (202335573)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and the subsequent repairs. We have also considered the landlord’s complaints handling.