We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal entry fire doors. Reports of repairs to the intercom system. Concerns regarding staff conduct. We have also considered the landlord’s handling of the associated: Complaint. Record keeping.
The complaint is about: The landlord’s handling of the resident’s reports of noise. The landlord’s handling of the resident’s concerns about his personal data.
The complaint is about the landlord’s handling of the resident’s concerns about communal defects including loss of heating and hot water and roof leaks. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: the resident’s reports of damage to garden furniture by contractors and a garden theft the associated complaint
The complaint is about the landlord’s handling of the resident’s concerns around staff conduct in relation to a report of Antisocial Behaviour (ASB).
The complaint is about the landlord's handling of the resident’s: reports to repair the balcony. reports of a pest infestation. associated complaint.
This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by the ingress of the smell of cannabis into her flat.
The complaint is about the landlord’s handling of the resident’s request for compensation following a roof leak.
The complaint is about the landlord’s handling of: The resident’s damp and mould reports and associated repairs. The resident’s complaint.
The complaint is about the landlord’s handling of: Repairs. Plastering repairs We have also investigated the landlord’s complaint handling.