Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. Full details of what and when we publish are set out in our publication policy.

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Newham Council (201913856)

The complaint is about the landlord’s handling of the resident’s reports of a leak in the bathroom causing mould, damp, and damage to the flooring.

One Housing Group (202006808)

            REPORT   COMPLAINT 202006808 One Housing Group 11 January 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman […]

Haringey Council (202003505)

The complaint is about the landlord’s response to the resident’s reports of a leak coming from the property above her own.

Newham Council (201908648)

The complaint is about the landlord’s: response to the resident’s reports about a rodent infestation in the loft above her property; complaints handling.

Croydon Council (202005546)

The complaint is about: Section 20 work that was completed by the landlord at the resident’s property in 2016. Charges for the section 20 works which the resident opted out of. The landlord’s response to the resident’s request to produce a revised invoice for section 20 works. The landlord’s handling of the associated complaint.

East End Homes Limited (202001075)

        REPORT COMPLAINT 202001075 East End Homes Limited 17 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]