Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s reports of a faulty intercom system. The resident’s reports of ongoing issues with the lifts being out of service. The resident’s request to be rehoused. The resident’s complaint.
REPORT COMPLAINT 202230408 Home Group Limited 29 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
REPORT COMPLAINT 202301870 Housing Solutions 28 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s handling of the resident’s reports of repairs to the front and back doors, and the associated complaint.
The complaint is about the landlord’s handling of the resident’s concerns about: Boiler repair works in the neighbouring property. The installation of lino flooring in the neighbouring property. Conduct by the contractors.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and the subsequent repairs. Reports of damage to his personal belongings. Associated complaint.
The complaint is about the landlord’s handling of reports of noise nuisance from the upstairs neighbour. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s request for it to replace the windows and her concerns about heat loss.
The complaint is about the landlord’s handling of: reports of anti-social behaviour (ASB) regarding noise transfer; the associated complaint.
The complaint is about the landlord’s response to the resident’s: Repair requests for windows Reports of damp and mould The Ombudsman has also considered the landlord’s: Complaint handling Record keeping