Read our damp and mould report focusing on Awaab's Law

Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Amplius Living (202428167)

The complaint is about the landlord’s handling of the resident’s: Reports of the condition of the property, including repairs to improve ventilation in the property and to address damp and mould. Reports of antisocial behaviour from neighbours and visitors to the building including noise, smoking and the use and supply of drugs. Request for CCTV to be installed. The associated complaint. Reports of inappropriate allocations under the local authority’s allocations policy.

Birmingham City Council (202427327)

The complaint is about the landlord’s handling of the resident’s reports of: A leak from the roof. Damp and mould. The associated complaint.

Clarion Housing Association Limited (202313861)

The complaint is about the landlord's handling of: reports of overgrown trees in a neighbouring garden. planned improvement works to the resident's windows and doors. the associated complaint.

Lewes District Council (202446507)

  REPORT COMPLAINT 202446507 Lewes District Council 31 July 2025   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]