We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to the resident’s concerns about noise from the flat above. The landlord’s handling of reported damage to the ceiling of the property. The landlord’s handling of repairs to the wet room to prevent flooding. The landlord’s handling of the resident’s concerns about the condition of the windows. The landlord’s response to the resident’s concerns about billing for communal electricity. The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports concerning antisocial behaviour (ASB) and racial harassment.
The complaint is about: how the landlord responded to the resident’s reports of antisocial behaviour. the landlord’s decision to change the age restrictions on the scheme.
This complaint is about the landlord’s handling of the resident’s request for a management move. the resident’s previous management transfer. the associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of a rat infestation in the property. The resident’s complaint.
REPORT COMPLAINT 202204441 South Kesteven District Council 31 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s response to: The resident’s concerns about parking. A property transfer request. This Service has also considered the landlord’s complaint handling approaches.
The complaint is about the resident’s reports of outstanding repairs at the start of the tenancy, in relation to the kitchen. This Service has also considered the associated complaint handling.
The complaint is about the landlord’s handling of the: Resident’s reports of problems with the heating and hot water system. Replacement fire door at the resident’s property. Repair of floor tiles in the resident’s bathroom. This Service has also considered the landlord’s complaint handling
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The associated complaint.