Heylo Housing Registered Provider Limited (202214575)
The complaint is about the landlord’s handling of the resident’s complaint about her application for shared ownership.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Kirklees Council (202220406)
The complaint concerns: How the landlord responded to reports of leaks from the resident’s shower. The landlord’s decision to decline the resident’s request to install a bath. The landlord’s handling of the associated formal complaint into this matter.
Leeds City Council (202224994)
The complaint is about the landlord’s actions when recovering rent payments directly from the resident’s Universal Credit (UC) payments.
Lewisham Council (202128403)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
London & Quadrant Housing Trust (L&Q) (202118974)
The complaint is about the landlord’s handling of the resident’s: Reports of the lack of heating and hot water. Various repair reports regarding the property. Reports of fly-tipping. Request to move to an alternative property.
London Borough of Brent (202213803)
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB); the associated complaint.
London Borough of Hackney (202216281)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property. The resident’s complaint.
Longhurst Group Limited (202103507)
The complaint is about the landlord’s: Response to the resident’s request to buy a 25% share of a shared ownership property. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202221934)
The complaint is about: The landlord’s handling of the resident’s reports of repairs. The landlord’s complaint handling. This report also examines the landlord’s record keeping.
Milton Keynes City Council (202107671)
The complaint is about the landlord’s: handling of repairs issues. response to the resident’s concerns about the condition of the property when it was let. handling and management of the resident’s complaint.