Swan Housing Association Limited (202108977)
This complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). Reports of damage to the balcony floor.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Westminster City Council (202223813)
This complaint is about the landlord’s: Response to the resident’s concerns about leaks, damp and mould; Complaint handling. The Ombudsman also considered the landlord’s record keeping.
Birmingham City Council (202229132)
The complaint is about the landlord’s response to the resident’s request for replacement windows.
Bromsgrove District Housing Trust Limited (202221811)
The complaint is about the landlord’s: Communication about damp, mould, and condensation during the resident’s mutual exchange. Handling of repairs following the mutual exchange including damp and mould.
ForHousing Limited (202217777)
The complaint is about: The landlord’s handling of leaks, damp, and mould at the resident’s property. The landlord’s handling of the resident’s decant from her property. The landlord’s complaint handling.
Hammersmith and Fulham Council (202224400)
This complaint is about the landlord’s: Handling of repairs at the resident’s property. The level of compensation offered.
Haringey London Borough Council (202221780)
The complaint is about the landlord’s handling of the resident’s reports about multiple outstanding repairs.
London & Quadrant Housing Trust (L&Q) (202214474)
The resident’s complaint is about the landlord’s handling of: the replacement bedroom flooring; the complaint, including compensation offered.
London & Quadrant Housing Trust (L&Q) (202218385)
This complaint is about the landlord’s handling of: The resident’s reports of repair to the shower seat in her adapted bathroom. The resident’s concerns about the conduct of an operative and a member of its staff. The associated complaint.
Onward Homes Limited (202201249)
The leaseholder’s complaint is about the landlord’s handling of: A loss of heating to the property. His formal complaint.