Royal Borough of Kensington and Chelsea (202219520)
The complaint is about the landlord’s handling of the remedial repairs in the resident’s property following a leak.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Hammersmith and Fulham Council (202207308)
The complaint is about the landlord’s: response to the resident’s reports about repairs to his: balcony; front door; complaints handling.
Optivo (now Southern Housing) (202208944)
The complaint concerns is about the landlord’s: response to the resident’s reports about the condition of the radiators in the property; complaints handling.
Places for People Group Limited (202216070)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
A2Dominion Housing Group Limited (202011791)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Reports of damage caused by rats. Complaints. The investigation has also considered the landlord’s information management in respect of this complaint.
Beyond Housing Limited (202209805)
The complaint is about the landlord’s: Response to the resident's reports of anti social behaviour (ASB). Response to the resident’s request for a single point of contact and communication adjustments. Response to the resident’s concerns about security, specifically CCTV and locks on the gates. Complaint handling.
Birmingham City Council (202121637)
The complaint is about the landlord's handling of the resident’s reports of repair issues to the floorboards and ceiling.
Bromford Housing Group Limited (202125691)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property, and the associated repairs. The resident’s concern that damp and mould in the property had an adverse effect on his health and caused injury. The amount of compensation offered by the landlord’s insurer, as a result of damage to the resident’s personal property. The Ombudsman has also considered the landlord’s: Handling of the resident’s complaint. Record keeping.
Camden Council (202216147)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. The Ombudsman has also considered the landlord’s complaint handing and record keeping.
Colchester Borough Council (202122725)
The complaint is about: The landlord’s handling of the resident’s concerns about the condition of her new home. The landlord’s handling of the resident’s concerns about pests in the property.