We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The resident has complained about the landlord’s handling of: Major works to renew the district heating system and install smart meters, together with the works required to rectify issues with the smart meters. Reports that the communal electricity bills do not reflect actual usage. The associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of repairs, in particular: Kitchen units. Cracks in the walls and ceilings. Floorboards. Garden. The resident’s concerns about its temporary construction site. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of repairs to the boiler. The level of compensation offered in response to the complaint. This service has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports about the condition of the property at the start of the tenancy. The resident’s concerns about asbestos at the property. The associated formal complaint.
The complaint is about the landlord’s handling of the resident’s: Concerns about not being consulted prior to introducing alternative parking enforcement on the estate. Associated formal complaint.
The complaint is about the landlord’s handling of: Repairs to the resident’s door and window. The condition of the boiler when the resident started her tenancy. The resident’s concerns about asbestos at the property. The associated formal complaint.
The complaint is about the landlord’s: handling of repairs to external doors response to leaks and damage caused by leaks. The Ombudsman has also decided to investigate the landlord’s complaint handling.
The complaint is about: The landlord’s handling of roof repairs. The landlord’s complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the resident’s request for compensation for the damage caused to his possessions. The landlord’s handling of the resident’s request for support with his rehousing application. The landlord’s handling of the resident’s reports of dogs fouling in the communal garden. The landlord’s handling of the resident’s reports of fly tipping in the bin store area.
The complaint is about the landlord’s: Handling of the sale of the resident’s interest in the property. Response to the resident’s reports of financial difficulties. Handling of the resident’s buy back request. Handling of the resident’s complaint. This service has also investigated the landlord’s knowledge and information management.