South Tyneside Council (202331185)
The complaint is about the landlord’s handling of repairs to the roof.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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The Guinness Partnership Limited (202340094)
The complaint is about the landlord’s handling of: the condition of the resident’s property on let and the handling of the linked repairs the resident’s report of a dog attack
Torus62 Limited (202417468)
The complaint is about the landlord’s handling of: damp and mould repairs while the resident was decanted the resident’s reports the kitchen was fitted without a sufficient gap for his fridge freezer the resident’s request for more electrical sockets in the living room the resident’s request to replace or compensate him for damage caused to mattresses while in the decant property
Birmingham City Council (202323103)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
bpha Limited (202417102)
The complaint is about the landlord’s handling of a repair to the patio door of the resident’s home. We have also looked at the landlord’s handling of the resident’s complaint.
Clarion Housing Association Limited (202343596)
The complaint is about the landlord’s handling of: Repairs to the windows. Repairs to the boiler. The complaint.
Eastlight Community Homes Limited (202232142)
This complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in his property. Reports of damage to his personal belongings. Request for rehousing.
ForHousing Limited (202415730)
The complaint is about the landlord’s: Response to the resident’s concerns about the standard of its repairs to her property. Complaint handling.
Incommunities Limited (202347575)
The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint.
Rooftop Housing Association Limited (202327056)
The complaint is about the landlord’s handling of the resident’s reports of a leak resulting in damp and mould. We have also investigated the landlord’s complaint handling.