Training and events
How to book your place on an event
To book onto any of these events you will need a Learning Hub account.
Once you have registered you will find all available courses and events on the ‘My Courses page’.
Register for a Learning Hub account
If you are a member landlord and interested in our events, or if you require more information, please contact the Sector Development Team.
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Helpful Links
Upcoming workshops
10:00-12:30
Virtual workshop attitudes, respect and rights for landlord leaders
This 2.5 hour virtual workshop is an opportunity for landlord leaders to discuss the Spotlight report on attitudes, respect and rights report released in January 2024, and the associated recommendations. [...]
Find out more about Virtual workshop attitudes, respect and rights for landlord leaders
14:00-16:00
Spotlight report on noise complaints
Join our 2 hour virtual workshop offering landlords and other housing professionals an opportunity to explore how to implement the recommendations from the Housing Ombudsman's Spotlight reports on noise complaints. [...]
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10:00-12:00
Virtual workshop on attitudes, respect and rights for case handlers
This 2 hour virtual workshop is an opportunity for case handlers to discuss the Spotlight report on attitudes, respect and rights report released in January 2024, and the associated recommendations. [...]
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Find out more about Virtual workshop on attitudes, respect and rights for case handlers
14:00-15:30
Meet the Ombudsman for Member Responsible for Complaints
Ahead of our upcoming Annual Member Responsible for Complaints Conference in November, we are pleased to offer an early opportunity for MRCs to meet the Ombudsman and have your questions [...]
Find out more about Meet the Ombudsman for Member Responsible for Complaints
01:30-02:30
Insight on data and individual cases relating to London
Join us for a 1 hour webinar focused on our Insight report on complaints within Greater London, published July 2024. We will explore the findings from the report which covers [...]
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Find out more about Insight on data and individual cases relating to London
10:00-12:00
Spotlight report on noise complaints
Join our 2 hour virtual workshop offering landlords and other housing professionals an opportunity to explore how to implement the recommendations from the Housing Ombudsman's Spotlight reports on noise complaints. [...]
,
14:00-16:00
Virtual workshop attitudes, respect and rights for case handlers
This 2 hour virtual workshop is an opportunity for case handlers to discuss the Spotlight report on attitudes, respect and rights report released in January 2024, and the associated recommendations. [...]
Find out more about Virtual workshop attitudes, respect and rights for case handlers
10:00-12:00
Spotlight report on noise complaints
Join our 2 hour virtual workshop offering landlords and other housing professionals an opportunity to explore how to implement the recommendations from the Housing Ombudsman's Spotlight reports on noise complaints. [...]
,
14:00-16:00
Spotlight on knowledge and information management virtual classroom
This free workshop is an opportunity for landlords and other housing professionals to discuss the recommendations from the Housing Ombudsman Knowledge and Information Management report. By the end of the session [...]
Find out more about Spotlight on knowledge and information management virtual classroom
10:00-12:00
Spotlight on damp and mould virtual classroom
This free workshop is an opportunity for non-tech officers of landlords and other housing professionals to discuss the implementation of the recommendations from the Spotlight on damp and mould report and One year [...]
Find out more about Spotlight on damp and mould virtual classroom
10:00-11:00
Learning from severe maladministration
Join the Housing Ombudsman Service and Torus for a webinar sharing the lessons learned from a finding of severe maladministration. Torus will share their learning and discuss the steps taken [...]
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14:00-16:00
Spotlight report on noise complaints
Join our 2 hour virtual workshop offering landlords and other housing professionals an opportunity to explore how to implement the recommendations from the Housing Ombudsman's Spotlight reports on noise complaints. [...]
,
10:00-12:30
London landlords: Virtual workshop on attitudes, respect and rights for landlord leaders
This 2.5 hour virtual workshop is an opportunity for landlord leaders from the London region to discuss the Spotlight report on attitudes, respect and rights report released in January 2024, [...]
14:00-15:00
Window related complaints
Join the us for a 1-hour webinar about our concerns in the handling of some cases involving windows. We will discuss our open letter sent to chief executives in July [...]
14:00-16:00
Spotlight report on noise complaints
Join our 2 hour virtual workshop offering landlords and other housing professionals an opportunity to explore how to implement the recommendations from the Housing Ombudsman's Spotlight reports on noise complaints. [...]
,
14:00-16:00
Spotlight on damp and mould virtual classroom
This free workshop is an opportunity for non-tech officers of landlords and other housing professionals to discuss the implementation of the recommendations from the Spotlight on damp and mould report and One year [...]
Find out more about Spotlight on damp and mould virtual classroom
10:00-12:00
London landlords: Virtual workshop on attitudes, respect and rights for case handlers
This 2 hour virtual workshop is an opportunity for case handlers to discuss the Spotlight on Attitudes, Respect and Rights report released in January 2024, and the associated recommendations. At [...]
14:00-16:00
Spotlight report on noise complaints
Join our 2 hour virtual workshop offering landlords and other housing professionals an opportunity to explore how to implement the recommendations from the Housing Ombudsman's Spotlight reports on noise complaints. [...]
,
14:00-16:30
Virtual workshop attitudes, respect and rights for landlord leaders
This 2.5 hour virtual workshop is an opportunity for landlord leaders to discuss the Spotlight on Attitudes, Respect and Rights report released in January 2024, and the associated recommendations. At [...]
Find out more about Virtual workshop attitudes, respect and rights for landlord leaders
09:30-15:30
Member Responsible for Complaints conference
Register your place now for the 2024 Member Responsible for Complaints conference. Following the success of last years’ event, we are excited to announce registrations are open to secure your [...]
Find out more about Member Responsible for Complaints conference
10:00-12:00
Virtual workshop attitudes, respect and rights for case handlers
This 2 hour virtual workshop is an opportunity for case handlers to discuss the Spotlight on Attitudes, Respect and Rights report released in January 2024, and the associated recommendations. At [...]
Find out more about Virtual workshop attitudes, respect and rights for case handlers
10:00-12:00
Spotlight report on noise complaints
Join our 2 hour virtual workshop offering landlords and other housing professionals an opportunity to explore how to implement the recommendations from the Housing Ombudsman's Spotlight reports on noise complaints. [...]
,
10:00-12:00
Spotlight on knowledge and information management virtual classroom
This free workshop is an opportunity for landlords and other housing professionals to discuss the recommendations from the Housing Ombudsman Knowledge and Information Management report. By the end of the session [...]
Find out more about Spotlight on knowledge and information management virtual classroom
10:00-12:30
Virtual workshop attitudes, respect and rights for landlord leaders
This 2.5 hour virtual workshop is an opportunity for landlord leaders to discuss the Spotlight on Attitudes, Respect and Rights report released in January 2024, and the associated recommendations. At [...]
Find out more about Virtual workshop attitudes, respect and rights for landlord leaders
14:00-16:00
Virtual workshop attitudes, respect and rights for case handlers
This 2 hour virtual workshop is an opportunity for case handlers to discuss the Spotlight on Attitudes, Respect and Rights report released in January 2024, and the associated recommendations. At [...]
Find out more about Virtual workshop attitudes, respect and rights for case handlers
14:00-16:00
Spotlight report on noise complaints
Join our 2 hour virtual workshop offering landlords and other housing professionals an opportunity to explore how to implement the recommendations from the Housing Ombudsmans Spotlight reports on noise complaints. [...]
,