We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Virtual workshop

Upcoming eventsEffective local complaint handling virtual workshop – 03/11/2026 – 10:00-12:00Spotlight report on knowledge and information management workshop – 04/11/2026 – 14:00-16:00Effective local complaint handling virtual workshop – 03/12/2026 – 10:00-12:00