Please note our systems are currently down for maintenance over the weekend and on Monday 12th October 2026.

This means our phone lines, web chat and webform will be unavailable during this time for updates on existing cases.

If you’d like to raise a new case with us during this time, please send it to info@housing-ombudsman.org.uk.

We’ll provide a further update for customers Monday 12th October 2026 here. We apologise for any inconvenience this may cause.

Virtual workshop

Upcoming eventsSpotlight on repairs and maintenance virtual workshop – 15/10/2026 – 10:00-12:00Effective local complaint handling virtual workshop – 03/11/2026 – 10:00-12:00Spotlight report on knowledge and information management workshop – 04/11/2026 – 14:00-16:00Effective local complaint handling […]

Upcoming events

Spotlight on repairs and maintenance virtual workshop - 15/10/2026 - 10:00-12:00
Effective local complaint handling virtual workshop - 03/11/2026 - 10:00-12:00
Spotlight report on knowledge and information management workshop - 04/11/2026 - 14:00-16:00
Effective local complaint handling virtual workshop - 03/12/2026 - 10:00-12:00